Support at Home

Support at Home Changes - 1st November 2025

The Support at Home program delivers Australian government-funded aged care services to help older people to stay at home independently for longer.

On 1 November 2025, the Support at Home program replaced the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme.

​For useful documentation
  • Information regarding the Support at Home program can be found on the Department of Health's website :  Support at Home
  • The Department of Health has released two videos which provide information about the Support at Home program which can be viewed below - one an overview of the Support at Home program and another about participant contributions

Tailored HMS software for service providers supporting clients 
HMS is an intuitive, fully comprehensive software system designed to improve client care, streamline business practices and reduce errors across all areas of your operation.
 
Support at Home
All Support at Home Packages use a Consumer Directed Care (CDC) model of service delivery where the consumer is given more choice and flexibility with more control over the type of care and services.

Health Management Systems (HMS) offers out of the box, fully flexible and tailored client health management software to service providers supporting clients with Support at Home (SaH), NDIS budgets or a range of government funded schemes in community health, aged care, alcohol and drug services and community transport.

To meet the challenges of managing all your Support at Home Packages (CDC) clients, you can rely on HMS software to help you to stay on top of your business processes to deliver more care for your clients with reduced systems overheads.
 
Core Products - HMS and Harrison Scheduler
Our HMS and Harrison Scheduler are our core products enabling better care, better business by :
  • Capturing all your client care needs and personal details with full views of client visit/cancellation history and upcoming appointments
  • It simplifies the complex financial tasks of tracking and budgeting home care plans with its various subsidies, different billing rates and client contributions and data can be extracted for your financial system
  • Managing and co-ordinating the delivery of service plans
  • Built in letter templates, electronic notes and document management features allow you to easily communicate with your clients and keep a detailed history
  • Our Harrison Scheduler more efficiently rosters and allocates your staff resources and services (even those sub contracted to third parties) finding and filling gaps in staff schedules across multiple teams and locations and communicating changes to staff via optional automated systems.
  • With optional support for statutory reporting of CHSP (HACC), VINAH, DVA, NDIS, VADC.
 
Plus Transit and Mobile
Your business can be a varied one, so if you need to provide transportation services or require your workers to be mobile, our Transit and Mobile products can be utilised
  • With transit.hms you can maximise your transport worker and vehicle workforce and minimise mileage with our unique intelligent transport scheduling and optimised route planner.
  • Our mobile.hms solution enables your mobile workforce to provide responsive care outside the office with on the go expenses, job details, messages and remote timesheeting, customer alerts for delays or changes, vehicle tracking and GPS integration.
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HMS features
  • Bird’s eye view of client across all departments
  • Complete case histories at a glance
  • Automatic notifications of cancellations
  • Easy centralised booking system across multiple locations and multiple teams
  • Allocate bookings to maximise available staff
  • Referral management
  • Optional SMS appointment reminders
  • Securely manage co-payments and multiple funding models
  • Manage rosters and notify staff of changes automatically
  • Log timesheets directly into system
  • Easy billing and invoicing to maintain healthy cash flow
  • Revenue management
  • Create budgets
  • Know what is happening at every facility
  • Standardise all business systems
  • Get full picture of your business performance
    Scalable from single site to as complex (25 sites, 60 cost centres, 2000+ users)
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​Save money and have more time for clients with comprehensive software that improves client care, streamlines business practices and reduces human error.
​Make the most of your staff, see every appointment, reduce client wait times and minimise inefficiencies across single or multiple locations.
​Deliver care when and where it is needed with secure mobile access to client records and up-to-the-minute communication between business, clients and staff.
Stay NDIS compliant in half the time with automated client care plans, service booking and spending, and uploads to various funding portals including the NDIA.
Automate scheduling, match closest vehicle to client, accommodate complex individual care needs and deal with last minute cancellations.
Safely exchange electronic messages with service providers and send automatic reminders to staff so they stay on top of complex care.
 © Health Management Systems 2025