Community Health Case Study
Albury Wodonga Health
“The introduction of a centralised wait list cut wait times by up to as much as 90 percent, which has revolutionised Albury Wodonga Health’s ability to care for their local community.”
Established in 2009, Albury Wodonga Health is the first cross-border public health service in Australia, providing the largest regional health care services between Sydney and Melbourne. It supports an outer catchment population of 250,000 and covers the North-East of Victoria and Southern New South Wales.
Supporting more than 2100 staff and over 200 volunteers, they provide care to Albury and Wondonga via two hospitals, two community rehabilitation centres, three mental health services, Wodonga Dental Clinic and two child and adolescent mental health services.
Albury Wodonga Health’s diverse array of care facilities and services were each operating basically as independent businesses, running multiple systems that didn’t talk to each other. This meant that when a client’s details were entered, say, at the hospital, that information was not available at the dental clinic. So when the client required dental work, staff at that location would have to manually re-enter the client details onto their separate system. This wasted a large amount of time and presented multiple opportunities for miscommunications or lost data.
Because the systems were not visible to each other, if one care practitioner provided a referral to another within the group, they were reliant on clients to keep on top of their referral letters which meant these could be lost in a system causing delays and frustrations.
Long wait lists
Without the ability to see the extensive array of services as a whole, there was a large degree of manual processing and checking involved in managing wait lists. This caused delays for clients and meant many opportunities to utilize available staff, due to the unavoidable oversights that occur when running multiple systems, were lost.
The HMS solution:
All sites and services visible
By introducing HMS software at all locations, Albury Wodonga Health now have the capacity to see every aspect of their business on one simple screen.
Data only entered once
Now, when a client is entered in the system, that entry appears at all locations, for use by all services. This not only saves time and reduces the potential for errors, it means that all staff have a more holistic view of their client so they can be treated with full awareness of all the implications of care recommendations.
Centralised wait list
The introduction of a centralised wait list cut wait times by up to as much as 90 percent, something that has revolutionised Albury Wodonga Health’s ability to care for their local community.
Putting staff and facilities to best use
By being able to see at a glance any scheduling gaps and availabilities, Albury Wodonga Health how puts their staff and facilities to most effective use, which has drastically improved the bottom line for their business.